This Refund Policy mainly applies to purchases of the Raydo Personal Commercial License. The Personal Commercial License is a digital commercial-use certificate for an individual user, and it is delivered after payment through an activation code, account entitlement, receipt, or similar digital record.
If a separate written agreement, checkout notice, or mandatory law gives you different refund rights, that separate rule controls.
Personal Commercial License purchases are generally final and non-refundable.
Except where applicable law requires otherwise, Raydo will not refund a completed Personal Commercial License payment unless the available evidence shows that the payment was not initiated or authorized by you, your account, or the legitimate holder of the payment method.
This means we generally do not provide refunds for:
If you believe a payment was not made by you or was not authorized by the legitimate payment-method holder, contact us at support@raydo.ai as soon as possible.
We may ask for information needed to review the claim, such as the order email, payment receipt, payment provider reference, account identifier, timing, and a clear explanation of why the payment was unauthorized. We may also coordinate with the payment processor.
If we determine that a payment was unauthorized, we may refund or reverse the payment and revoke the related license, activation code, account entitlement, supporter status, or commercial-use certificate.
If a chargeback, payment dispute, or refund request appears fraudulent, abusive, or inconsistent with this policy, we may suspend the related license or account while the payment is reviewed. We may also block future purchases where needed to protect Raydo, payment processors, and other users.
Some taxes, payment processor fees, currency conversion costs, bank charges, or platform fees may be controlled by third parties and may not be recoverable by Raydo. Any refund that we approve may be reduced by amounts that cannot legally or technically be returned.
Refund questions should be sent to support@raydo.ai. Include the order email, receipt, payment provider reference, and a short explanation of the issue.
